Free Tech Support
Post Reply
 
Thread Rating:
  • 1 Votes - 5 Average
  • 1
  • 2
  • 3
  • 4
  • 5
17-10-2017, 09:34 AM
RE: Free Tech Support
(17-10-2017 09:04 AM)Free Wrote:  Over the years I have had many customers come into my shop with a fully updated Kaspersky, BitDefender, Norton, McAfee etc. Their complaints varied, but the biggest complaint was how slow their computer was.

Back when I did tech support and repairs, a woman in my town asked me to come by. Slow computer, etc. Teenaged boys meant good chance of porn sites. I clean it up, install antivirus and simple firewall. Weeks later she calls me back because it's even slower. I'm thinking not enough free space.

Nope. She now had 6 antivirus and 4 firewall programs.
Find all posts by this user
Like Post Quote this message in a reply
17-10-2017, 09:47 AM
RE: Free Tech Support
(17-10-2017 09:34 AM)Clockwork Wrote:  
(17-10-2017 09:04 AM)Free Wrote:  Over the years I have had many customers come into my shop with a fully updated Kaspersky, BitDefender, Norton, McAfee etc. Their complaints varied, but the biggest complaint was how slow their computer was.

Back when I did tech support and repairs, a woman in my town asked me to come by. Slow computer, etc. Teenaged boys meant good chance of porn sites. I clean it up, install antivirus and simple firewall. Weeks later she calls me back because it's even slower. I'm thinking not enough free space.

Nope. She now had 6 antivirus and 4 firewall programs.

Yep, I have seen that many times. They think, "the more, the better." They don't realize that many antivirus products treat other antivirus products as if they are a virus because they all try to control the security of the computer like many viruses do.

The end result of that is extreme slowness and sometimes the computer will not start up at all.

Having problems with your computer? Visit our Free Tech Support thread for help!
Find all posts by this user
Like Post Quote this message in a reply
[+] 3 users Like Free's post
17-10-2017, 10:39 AM
RE: Free Tech Support
I must admit that my first thought on seeing the title of this thread:
"What the hell did the tech support guys DO that got them arrested?" Shocking

And then I read the OP. Laugh out load

So. I agree with the "don't rely on Windows Defender" advice.

"The very powerful and the very stupid have one thing in common. They don't alter their views to fit the facts. They alter the facts to fit their views. Which can be uncomfortable if you happen to be one of the facts that needs altering." The (4th) Doctor
Find all posts by this user
Like Post Quote this message in a reply
[+] 5 users Like Rockblossom's post
17-10-2017, 11:06 AM
RE: Free Tech Support
(17-10-2017 10:39 AM)Rockblossom Wrote:  I must admit that my first thought on seeing the title of this thread:
"What the hell did the tech support guys DO that got them arrested?" Shocking

And then I read the OP. Laugh out load

So. I agree with the "don't rely on Windows Defender" advice.

Don't rely on ANY antivirus product at all. Regardless of their claims, they ALL miss detecting some infections.

The best anti-virus is YOU. With a little education and a heap of common sense, you will greatly reduce your chances of infection.

Having problems with your computer? Visit our Free Tech Support thread for help!
Find all posts by this user
Like Post Quote this message in a reply
[+] 5 users Like Free's post
17-10-2017, 06:14 PM
RE: Free Tech Support
(17-10-2017 07:56 AM)OakTree500 Wrote:  Also: for any generic PC issues, I'd like to throw my hat in there as well. 6 years spent on a general IT tech support desk, and currently working in software support Smile I'm happy to help, Free, should you need a hand Smile

I will confirm OakTree500's generous time and willingness to help with computer issues. (not that it is needed) (my confirmation, not his help)

Find all posts by this user
Like Post Quote this message in a reply
[+] 1 user Likes jerry mcmasters's post
17-10-2017, 07:01 PM
RE: Free Tech Support
I would appreciate a bit of guidance. I have a cheap laptop that works okay but in order to work more from home I think I may need to upgrade a bit.

As of yesterday I have faster Internet at home. The Wi-Fi in my current laptop is 2.4 GHz but I now have 5 GHz capacity from my router.

What do I need to make sure I see in the specs before I make the move to a newer laptop so that I can make use of this additional Internet speed?

The rest, I think I can figure out but please let me know if there are other related things that I have to be aware of.

Thanks!

See here they are the bruises some were self-inflicted and some showed up along the way. - JF
Find all posts by this user
Like Post Quote this message in a reply
17-10-2017, 07:04 PM (This post was last modified: 17-10-2017 07:14 PM by Free.)
RE: Free Tech Support
(17-10-2017 07:01 PM)Anjele Wrote:  I would appreciate a bit of guidance. I have a cheap laptop that works okay but in order to work more from home I think I may need to upgrade a bit.

As of yesterday I have faster Internet at home. The Wi-Fi in my current laptop is 2.4 GHz but I now have 5 GHz capacity from my router.

What do I need to make sure I see in the specs before I make the move to a newer laptop so that I can make use of this additional Internet speed?

The rest, I think I can figure out but please let me know if there are other related things that I have to be aware of.

Thanks!

Simply make sure it has a 5 Ghz capable wifi card. Usually newer models do indeed have a 5 Ghz capable wifi card. You should be able to see this in the product's description.

Having problems with your computer? Visit our Free Tech Support thread for help!
Find all posts by this user
Like Post Quote this message in a reply
[+] 1 user Likes Free's post
17-10-2017, 07:42 PM
RE: Free Tech Support
(17-10-2017 07:04 PM)Free Wrote:  
(17-10-2017 07:01 PM)Anjele Wrote:  I would appreciate a bit of guidance. I have a cheap laptop that works okay but in order to work more from home I think I may need to upgrade a bit.

As of yesterday I have faster Internet at home. The Wi-Fi in my current laptop is 2.4 GHz but I now have 5 GHz capacity from my router.

What do I need to make sure I see in the specs before I make the move to a newer laptop so that I can make use of this additional Internet speed?

The rest, I think I can figure out but please let me know if there are other related things that I have to be aware of.

Thanks!

Simply make sure it has a 5 Ghz capable wifi card. Usually newer models do indeed have a 5 Ghz capable wifi card. You should be able to see this in the product's description.

Thanks!

Some of the things I have looked at show specs that are 802.11n. or 802.11ac...things like that and I don't know what those mean. Weeping

See here they are the bruises some were self-inflicted and some showed up along the way. - JF
Find all posts by this user
Like Post Quote this message in a reply
17-10-2017, 07:58 PM (This post was last modified: 17-10-2017 08:07 PM by Free.)
RE: Free Tech Support
(17-10-2017 07:42 PM)Anjele Wrote:  
(17-10-2017 07:04 PM)Free Wrote:  Simply make sure it has a 5 Ghz capable wifi card. Usually newer models do indeed have a 5 Ghz capable wifi card. You should be able to see this in the product's description.

Thanks!

Some of the things I have looked at show specs that are 802.11n. or 802.11ac...things like that and I don't know what those mean. Weeping

Generally the understanding is that the further down the alphabet scale the better the technology. In this case, the "n" for 802.11n is currently the most commonly used internet connectivity technology. However, the exception in this case, 802.11ac is superior as it is the 5Ghz, and it is quickly becoming common.

More on that Here and Here.

Having problems with your computer? Visit our Free Tech Support thread for help!
Find all posts by this user
Like Post Quote this message in a reply
[+] 1 user Likes Free's post
17-10-2017, 08:42 PM
RE: Free Tech Support
Thanks Free!

I already have Malwarebyres, do you think I need the others you recommend?
Currently my computer has no problems and runs fine.

First time I ran Malwarebytes it found quite a few Adware and threats and removed them, the computer immediately ran faster.

“I am quite sure now that often, very often, in matters concerning religion and politics a man’s reasoning powers are not above the monkey’s.”~Mark Twain
“Ocean: A body of water occupying about two-thirds of a world made for man - who has no gills.”~ Ambrose Bierce
Find all posts by this user
Like Post Quote this message in a reply
Post Reply
Forum Jump: