United Airlines looking for a customer service award...
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11-04-2017, 11:55 AM
RE: United Airlines looking for a customer service award...
(11-04-2017 11:44 AM)GirlyMan Wrote:  
(11-04-2017 11:30 AM)yakherder Wrote:  But it was not outside the bounds of law. They have the right to cancel your reservation and, if they do, and boarding has taken place, and you refuse to get off, they are within their rights to have you forcibly removed.

Are security officers for Chicago Department of Aviation consider police? Don't really matter. Any criminal wrongdoing is in the noise anyway compared to the $1 billion United just lost in market cap and no telling how much more to come. Better put aside a bunch of millions for the Chinese guy whos' gonna to be your major stakeholder soon too.

Not sure. One of the guys doing the escorting had a "Police" coat on. If the guy who was removed was injured and it can be shown that they used improper technique or procedure then liability will probably fall on them, not on the airline for requesting the removal.

'Murican Canadian
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11-04-2017, 11:56 AM
RE: United Airlines looking for a customer service award...
Did you see the lawyer commented on it?
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11-04-2017, 11:58 AM
RE: United Airlines looking for a customer service award...
(11-04-2017 11:55 AM)yakherder Wrote:  
(11-04-2017 11:44 AM)GirlyMan Wrote:  Are security officers for Chicago Department of Aviation consider police? Don't really matter. Any criminal wrongdoing is in the noise anyway compared to the $1 billion United just lost in market cap and no telling how much more to come. Better put aside a bunch of millions for the Chinese guy whos' gonna to be your major stakeholder soon too.

Not sure. One of the guys doing the escorting had a "Police" coat on. If the guy who was removed was injured and it can be shown that they used improper technique or procedure then liability will probably fall on them, not on the airline for requesting the removal.

Criminal liability maybe, but not tort liability. Everyone involved's gonna get sued. (If it even goes that far.) Too bad China's gonna take all the money dude gets from the ginormous tort settlement United offers to get this shit off the front pages pronto.

#sigh
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11-04-2017, 12:01 PM
RE: United Airlines looking for a customer service award...
(11-04-2017 11:30 AM)yakherder Wrote:  The way it was handled was unprofessional and obviously a massive public relations failure, and there is much they could have and should have done differently, namely (as mentioned) anticipate the issue and solve it prior to boarding. But it was not outside the bounds of law. They have the right to cancel your reservation and, if they do, and boarding has taken place, and you refuse to get off, they are within their rights to have you forcibly removed.

And, though they handled the situation extremely poorly, legally justified or not, singling them out for overbooking in general is irrational. There isn't a major airline worldwide that doesn't do it.

Legality is, if anything, a negative in this issue. If it was merely irrelevant it would be better but the fact that they have the legal right to assault a paying customer for not "volunteering" to leave his seat for an employee is so off putting to may of their would be and now former customers. That is the kind of thing that takes a 2-3 news cycle story and gives it legs.

Edit: Oh My it keeps getting more and more interesting. This is Leonard French (I linked to his video earlier) he is a Copy-write Lawyer with a channel on youtube where he goes over Lawsuits and legal issues relating to current events.




(31-07-2014 04:37 PM)Luminon Wrote:  America is full of guns, but they're useless, because nobody has the courage to shoot an IRS agent in self-defense
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11-04-2017, 12:03 PM
RE: United Airlines looking for a customer service award...
(11-04-2017 11:17 AM)Revenant77x Wrote:  
Funny thing about the contract you sign when you buy a plane ticket, and one that may cost United a lot of money, they can prevent you from boarding but no where does it say you can be deseated. It does say that employees can lose their seats on full flights. Very interesting.

Fuck..if I owned stock in United, I'd be selling that shit. Already checked our mutual funds to be sure they don't invest in united.

It would have been far cheaper for them to charter a flight for the wayward crew instead of causing this fiasco. People are booking for the summer and early fall trips now. Yeah I'd pay a little extra to fly with some other carrier.

I'm sure there was a room full of lawyers working for United that just cringed reading the CEO's letter, followed by a sigh and face palm.

Now, begins that horrible process of writing large checks and trying to settle this shit.


But as if to knock me down, reality came around
And without so much as a mere touch, cut me into little pieces

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11-04-2017, 12:04 PM
RE: United Airlines looking for a customer service award...
The lawyer that I watch talking about this said that due to the fact that they were bumping people for an airline crew and not paying passengers, United violated the FAA rule on unfair and deceptive practices they could be in deeper crap than it looks.
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11-04-2017, 12:07 PM
RE: United Airlines looking for a customer service award...
For everyone against overbooking, I suppose the next question is in regards to whether or not you're willing to pay higher prices should the practice come under enough scrutiny that it ends up falling out of fashion.

'Murican Canadian
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11-04-2017, 12:07 PM
RE: United Airlines looking for a customer service award...
And to think that years ago they would have gotten away with this thank goodness for cell phones.
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11-04-2017, 12:11 PM
RE: United Airlines looking for a customer service award...
(11-04-2017 12:04 PM)skyking Wrote:  The lawyer that I watch talking about this said that due to the fact that they were bumping people for an airline crew and not paying passengers, United violated the FAA rule on unfair and deceptive practices they could be in deeper crap than it looks.

I'd be surprised if they were held liable given the extremely obscure nature of the current contract. I wouldn't be surprised, however, if the next ticket I buy has a few extra sentences.

'Murican Canadian
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11-04-2017, 12:12 PM
RE: United Airlines looking for a customer service award...
(11-04-2017 12:04 PM)skyking Wrote:  The lawyer that I watch talking about this said that due to the fact that they were bumping people for an airline crew and not paying passengers, United violated the FAA rule on unfair and deceptive practices they could be in deeper crap than it looks.

Two lawyers I know, one said he got slightly hard reading about it and said that he'd love to be a fly on the wall during the morning meeting where pending litigation is discussed. The other said he felt bad for United because there will be no shortage of lawyers queued up to take the cases of the passengers (not just the one that was forcibly ejected). He said this could lead to more legislation that will affect all the carriers.

Congress loves to do shit that makes them seem that they're doing something to keep their phony baloney jobs -- especially when this is a such a PR disaster. Just another way to deflect from healthcare and Russia.


But as if to knock me down, reality came around
And without so much as a mere touch, cut me into little pieces

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